Return & Refund Policy

Product Return & Resolution Statement

Company: Furiani Marble & Granite
Location: Sacramento, California, USA

1. General Principle

Furiani Marble & Granite manages return and resolution matters through individual review rather than automatic approval. Outcomes are determined by the condition of the product and the circumstances surrounding delivery or receipt, with the intent of reaching a practical and reasonable solution.

2. Submission Window

Requests related to returns or adjustments must be submitted within 30 days from the date the order is recorded as delivered. Requests received outside this period may not be considered.

3. Eligibility Conditions

Items submitted for review must meet all of the following conditions at the time of evaluation:

  • The product remains in its original, unmodified state

  • No signs of use, installation, or physical alteration are present

  • Original packaging and included components are intact

  • A valid purchase reference can be provided

Products failing to meet these standards may not qualify for further consideration.

4. Request Procedure

Returns are reviewed by request only and are not accepted without prior confirmation.

To initiate a review, contact our support team at:
📧 service@grnesus.com

If the request is approved, instructions will be issued directly, including handling and routing details. Items sent without written confirmation may not be received or reviewed.

5. Condition-Related Concerns Upon Delivery

Customers are encouraged to examine products promptly upon receipt.

If an item arrives with visible damage, manufacturing irregularities, or does not match the original order, please notify us with a clear explanation and supporting images where available. After assessment, one of the following resolutions may be offered, depending on availability and circumstances:

  • Replacement of the affected item

  • Price adjustment

  • Reversal of the applicable charge

Resolution type is determined case by case.

6. Non-Reviewable Items

The following categories are generally excluded from return consideration:

  • Custom-fabricated or made-to-specification items

  • Products intended for personal, hygienic, or consumable use

  • Regulated, restricted, or hazardous materials

  • Items designated as final disposition

  • Gift-based credits or vouchers

  • Original delivery or handling costs

If eligibility is unclear, we recommend confirming before submitting a request.

7. Item Substitution

Direct exchanges are not offered.
Approved returns, where applicable, must be completed first before placing a separate replacement order.

8. International Considerations (EU)

Orders delivered to addresses within the European Union may qualify for a statutory withdrawal period of 14 days, provided the item remains unused, intact, and complete. This statutory right exists independently from this policy and does not alter other eligibility conditions.

9. Review Outcome & Timing

Once an authorized return is received and evaluated, notification of the outcome will be provided.

If a financial adjustment is approved:

  • Funds are returned to the original payment source

  • Processing typically occurs within 10 business days

  • Additional time may be required by financial institutions to reflect the update

10. Return Handling

Items must not be shipped until written instructions are issued.
Failure to follow provided handling guidance may result in processing delays or ineligibility.

11. Contact

For questions related to returns or order resolutions, please contact:

Furiani Marble & Granite

2150 Bell Ave #140
Sacramento, CA 95838
📞 (916) 508-5111
📧 service@grnesus.com